Extend your refibering capacity without giving up your customer relationship.
MEDXSURGE provides behind-the-scenes refibering support for qualifying semi-rigid ureteroscope repairs. You keep the customer relationship, final repair, billing, and communication; we perform the agreed specialist portion.
A controlled handoff for repair partners.
This is not a customer-takeover model. It is specialist support for the refibering portion of a compatible case when your team needs additional capacity.
You keep the relationship
Your team remains the customer-facing repair partner and keeps control of its commercial and communication workflow.
Compatibility before acceptance
Candidate work is reviewed for scope fit and complete instructions before a case is accepted.
Capacity confirmed before commitment
Available capacity and the required handoff details are confirmed before timing or work scope is committed.
How partner refibering support works.
Discuss the case
Share the instrument, the requested refibering work, and where it fits within your repair workflow.
Confirm the handoff
MEDXSURGE reviews compatibility, required information, instructions, and available capacity.
Agree the specialist portion
The repair partner and MEDXSURGE align on the accepted scope of work before the unit enters the process.
Return to your workflow
The agreed refibering portion is completed and returned for your team’s final repair, inspection, billing, and customer communication.
What to have ready for the first conversation.
- Instrument brand, model, and serial number if available
- The requested refibering work and current instrument condition
- Your repair instructions and the point of handoff in your workflow
- Relevant timing context and whether the case is a pilot or overflow need
Final repairability, work scope, timing, and applicable terms are confirmed case by case after review.
Start with one candidate case.
For a new working relationship, one pilot scope or a limited overflow trial is the preferred way to confirm fit and establish the handoff.
Discuss partner capacityCommon questions.
Is this full repair outsourcing?
No. MEDXSURGE provides the agreed refibering portion. The partner retains its end-customer relationship, final repair, billing, and communication.
Which cases fit?
Case fit is confirmed before acceptance. Compatibility, incoming condition, complete instructions, and current capacity are reviewed for each candidate case.
How is turnaround handled?
Timing is confirmed only after an eligible unit, complete instructions, and available capacity are confirmed.
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Last reviewed: 2026-08-18. Manufacturer names and model numbers are used only for identification and repair context. MEDXSURGE is independent and does not imply OEM affiliation, authorization, or endorsement.