Privacy Policy
Last reviewed: July 10, 2026.
This Privacy Policy explains how Medxsurge collects and uses information submitted through medxsurge.com. Medxsurge is an independent repair service. This page is written to be practical and transparent; it is not a substitute for legal advice.
Information you choose to send
When you request a repair evaluation or contact Medxsurge, you may provide your name, company, email address, phone number, instrument brand/model, serial number, complaint, purchase order/reference, timing needs, shipping details, photos, or other repair-context information.
How Medxsurge uses that information
- To respond to repair evaluation requests.
- To identify the instrument and understand the reported problem.
- To prepare quotes, coordinate shipment, document repair status, and support quality-control records.
- To maintain business, tax, accounting, warranty, and customer-service records.
Website logs and cookies
The website may create normal server logs and essential Odoo cookies needed for website operation, form handling, security, and basic preferences. Medxsurge does not intentionally run Google Analytics, Meta/Facebook Pixel, session replay, advertising pixels, or cross-site retargeting tags on this public website.
Sharing
Medxsurge does not sell visitor or customer personal information. Information may be shared only when reasonably needed for business operations, such as website hosting/Odoo, email delivery, shipping, accounting, payment, legal/compliance, or customer-requested repair workflow support.
Third-party links
The website may link to third-party services. Their privacy practices are controlled by those services, not by Medxsurge.
Data retention
Repair and business records may be retained as needed for customer service, warranty review, accounting, tax, compliance, and legitimate business recordkeeping.
Your choices
You may contact Medxsurge to ask about information you submitted through the website. Some records may need to be retained for legal, accounting, tax, warranty, or legitimate business reasons.
Contact
Questions about this policy can be sent to privacy@medxsurge.com.